Terms and Conditions
1. Usage Agreement
MINT NUTRITION LTD
Specialist Registered Dietitian Services
Digestive Health • IBS Specialists •
TERMS AND CONDITIONS OF SERVICE
Registered Company: Mint Nutrition Ltd
Registered in: England and Wales
Company Number: 17077176
Registered Office: Fordwich Rise SG14
Website: www.mintnutrition.co.uk
Contact: office@mintnutrition.co.uk
Document Version: 1.1 | Effective Date: September 2026
Review Date: July 2027
IMPORTANT: Please read these Terms and Conditions carefully before using any of our services. By booking an appointment, purchasing a package, or downloading any resource from Mint Nutrition Ltd, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not proceed with any booking or purchase.
1. Definitions
In these Terms and Conditions, the following words shall have the following meanings:
• “Mint Nutrition”, “We”, “Us”, “Our” – refers to Mint Nutrition Ltd, a limited company registered in the UK..
• “You”, “Your”, “Client” – refers to any individual who accesses, books, or purchases any service or product from Mint Nutrition Ltd.
• “Services” – refers to all services offered by Mint Nutrition Ltd, including but not limited to virtual one-to-one consultations, care packages, webinars and downloadable resources such as meal plans, e-booklets, and courses.
• “Downloadable Resources” – refers to digital products including but not limited to meal plans, e-booklets, recorded webinars and online courses purchased from Mint Nutrition Ltd.
• “Terms” – refers to these Terms and Conditions of Service.
• “Consultation” – refers to any one-to-one virtual or face-to-face appointment with a Registered Dietitian employed or contracted by Mint Nutrition Ltd.
• “Directors” – refers to the two Registered Dietitian's who are the directors of Mint Nutrition Ltd, one based in England and one based in Scotland.
2. About Mint Nutrition Ltd
Mint Nutrition Ltd is a limited company providing dietetic services. Services are delivered virtually or in person, allowing clients from all four nations of the United Kingdom (England, Scotland, Wales and Northern Ireland) to access our Registered Dietitian's.
Both Directors of Mint Nutrition Ltd are Registered Dietitian's, regulated by the Health and Care Professions Council (HCPC). The title ‘Dietitian’ is legally protected under the Health Professions Order 2001. Only those registered with the HCPC are lawfully entitled to use this title.
Our Directors are also members of the British Dietetic Association (BDA), the professional body for dietitian’s in the UK. Our practice is conducted in accordance with:
• The HCPC Standards of Conduct, Performance and Ethics (revised standards effective 1 September 2024)
• The HCPC Standards of Proficiency for Dietitian’s (effective 1 September 2023)
• The BDA Professional Standards
• UK GDPR and the Data Protection Act 2018
• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
3. Our Services
Mint Nutrition Ltd offers the following services, subject to availability:
3.1 Virtual and Face-to-Face Consultations
• Initial one-to-one consultation, delivered virtually or face-to-face as agreed at booking (dietetic assessment and personalised intervention plan)
• Follow-up and review appointments, delivered virtually or face-to-face as agreed at booking
• Care packages combining multiple consultations
Virtual consultations are delivered via a secure video platform. Details of the platform will be provided at the time of booking. You are responsible for ensuring you have a suitable internet connection and appropriate device to participate in virtual appointments.
Face-to-face consultations, where offered, take place at a location confirmed with you at the time of booking. You are responsible for arriving on time and for any factors within your control that may affect your ability to attend in person. Where a face-to-face appointment cannot proceed due to circumstances outside our control (e.g. venue unavailability), Section 7.3 applies.
3.2 Downloadable Resources
These include but are not limited to:
• Meal plans
• E-booklets
• Online courses
• Pre-recorded webinars
Downloadable resources are provided for informational and educational purposes. They do not constitute personalised medical advice unless they form an explicitly agreed part of your individual care plan.
3.3 Group Consultations
Group consultations are live sessions delivered virtually to multiple clients at once, providing shared education and support in a group setting. By attending a group consultation, you agree to:
• Respect the confidentiality of other participants and not share or record anything discussed by other attendees;
• Understand that advice given in a group setting is general in nature and does not replace individual assessment;
• Consent to appearing on camera and being visible to other participants
Cancellation and refund terms for group consultations follow Section 7.2 unless stated otherwise at the time of booking. Mint Nutrition Ltd reserves the right to reschedule or cancel a group session if minimum attendance numbers are not met, in which case Section 7.3 applies.
3.4 Availability of Services
Mint Nutrition Ltd does not warrant or guarantee that all services listed or advertised will be available at all times. We reserve the right to withdraw, amend, or suspend any service at any time. Where this affects an existing booking, we will notify you as soon as reasonably practicable.
4. Eligibility and Scope of Practice
Our services are intended for adults aged 18 years and over who are resident in the United Kingdom and are registered with a UK GP. Mint Nutrition Ltd does not offer services to children under 18 years of age without explicit written consent from a parent or legal guardian, and only where our dietitian's are satisfied they hold the appropriate competency to provide such care.
Our dietitian's practise within their individual scope of practice as defined by the HCPC. If, following assessment, we determine that your needs fall outside our current scope, we will inform you promptly and, where appropriate, signpost you to a more suitable service or healthcare professional.
Our services are complementary to, and not a replacement for, your GP or other NHS care. We do not issue prescriptions and we do not provide emergency medical advice. If you experience a medical emergency, you should contact 999 or attend your nearest Accident and Emergency department.
5. Bookings and Confirmation
Bookings for consultations or care packages may be made via our website. A booking is not confirmed until you have received written confirmation from us (by email).
Before your first consultation, you will be required to complete a pre-consultation health questionnaire. This enables us to prepare an appropriate and safe consultation. You agree to provide accurate and complete information on this questionnaire. Providing false or misleading information may affect the quality and safety of the care we provide and may result in the termination of the service contract.
6. Fees and Payment
Our current fee schedule is published on our website at www.mintnutrition.co.uk. All prices are quoted in pounds sterling (GBP).
Payment is required in full at the time of booking. We accept payment by the methods specified on our website at the time of booking.
Fees for care packages are non-transferable between individuals. Any unused sessions within a care package are subject to the cancellation policy set out in Section 7.
7. Cancellation Policy and Refunds
7.1 Your Statutory Right to Cancel (Cooling-Off Period)
As our services are booked online, you are a ‘distance consumer’ under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a statutory right to cancel your contract within 14 calendar days from the date your booking is confirmed, without giving any reason, provided the service has not yet commenced.
If you wish the service to commence within the 14-day cooling-off period, you must confirm this to us in writing. In that case, if you subsequently cancel within the cooling-off period, you will be entitled to a proportionate refund for any services not yet delivered.
To exercise your right to cancel, please contact us at office@mintnutrition.co.uk with your name, booking reference, and a clear statement that you wish to cancel. We will process any refund due to you within 14 days of receiving your cancellation notice.
7.2 Appointment Cancellation and Rescheduling by You
Outside of the statutory cooling-off period, the following cancellation terms apply to individual and group consultations/courses/services:
Notice Given
What Happens
More than 48 hours' notice
Full refund, or reschedule at no additional charge.
Less than 48 hours' notice, or non-attendance (no show)
The full appointment fee is payable.
These charges reflect genuine losses incurred by Mint Nutrition Ltd, including clinician time reserved and lost opportunity cost, and are consistent with the fairness requirements of the Consumer Rights Act 2015.
7.3 Cancellation by Mint Nutrition Ltd
We reserve the right to cancel or reschedule an appointment due to unforeseen circumstances, including illness of the clinician, technical failure, or other circumstances outside our control. In such cases, we will contact you as soon as possible and offer you:
• A rescheduled appointment at a mutually convenient time, or
• A full refund of the fee paid for that appointment.
Mint Nutrition Ltd is not liable for any indirect losses you may suffer as a result of such cancellation.
7.4 Downloadable Resources
Due to the digital nature of downloadable resources (meal plans, e-booklets, and courses), once you have been provided with access to or downloaded the content, you lose your statutory right to cancel under the Consumer Contracts Regulations 2013, provided we have obtained your prior express consent to this exception at the point of purchase. This does not affect your rights in relation to faulty or misdescribed digital content under the Consumer Rights Act 2015.
8. Conduct and Therapeutic Relationship
We are committed to providing a professional, respectful, and supportive service to all clients. We ask that you treat our staff with courtesy and respect in all communications.
Mint Nutrition Ltd reserves the right to terminate the service relationship, with immediate effect and without refund of fees paid for sessions not yet attended, if a client:
• Behaves in a threatening, abusive, or harassing manner towards our staff;
• Provides materially false information that affects their care or safety;
• Acts in a way that puts the health or safety of our staff at risk.
In line with HCPC Standards of Proficiency, our dietitian's may, at their professional discretion, refer you to your GP or another healthcare professional if they consider this to be in your best interests.
9. Confidentiality and Data Protection
9.1 Our Commitment to Confidentiality
All information you share with us in the course of receiving our services is treated as confidential. Our dietitian's are bound by a professional duty of confidentiality under the HCPC Standards of Conduct, Performance and Ethics. Information you share will only be used to deliver your care and will not be disclosed to third parties without your consent, except:
• Where we are required to do so by law;
• Where disclosure is necessary to protect you or another person from serious harm; or
• Where you have provided explicit written consent.
9.2 Data Protection – UK GDPR and Data Protection Act 2018
Mint Nutrition Ltd is committed to processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office (ICO) as a data controller.
The health information we collect is classified as ‘special category data’ under Article 9 of the UK GDPR and accordingly receives a higher level of protection. Our lawful basis for processing your personal data is ‘performance of a contract’ (Article 6(1)(b) UK GDPR), and our condition for processing special category health data is ‘health or social care’ (Article 9(2)(h) UK GDPR, read with Schedule 1, Part 1, DPA 2018), given that processing is carried out by registered health professionals subject to an obligation of professional secrecy.
Your rights in relation to your personal data, as set out in the UK GDPR, include the right to access, rectify, restrict, or port your data, and to object to processing. You also have the right to request erasure of your data; however, this right is not absolute, and we may need to retain clinical records where this is necessary for the provision of healthcare, or for the establishment, exercise, or defence of legal claims. Full details of how we collect, use, and protect your data, including how these rights apply, are set out in our Privacy Policy, available on our website.
We will retain clinical records for a minimum of eight (8) years from the date of last contact, in line with the NHS Records Management Code of Practice and BDA guidance for private practice records. Clinical records relating to children and young individuals residing in the UK are retained until the individual reaches their 25th birthday, or up to their 26th birthday where care was provided at age 17.
10. Clinical Records and Communication
In accordance with HCPC Standards of Conduct, Performance and Ethics, we keep full, clear, and accurate records for all clients. These records are held securely and in accordance with our Privacy Policy and applicable data protection law.
Following each one to one consultation, you will receive a written summary or intervention plan. This report is provided to you directly; Mint Nutrition Ltd does not routinely send this report, or any other clinical correspondence, to your GP or any other healthcare professional. It is your responsibility to share this report with your GP, or any other relevant healthcare professional, should you wish to do so. Please ensure that the email address you provide at the point of booking is accurate and regularly monitored. We cannot be held responsible for non-receipt of communications due to an incorrect email address or spam filters. By engaging with our services, you acknowledge and consent to communication by email for administrative and clinical purposes.
11. Intellectual Property
All content produced by Mint Nutrition Ltd, including but not limited to meal plans, e-booklets, online courses, website content, and any written or graphic materials, is the intellectual property of Mint Nutrition Ltd and is protected by copyright.
Downloadable resources are licensed to you for personal, non-commercial use only. You must not:
• Reproduce, distribute, or share our materials without our prior written consent;
• Use our materials for commercial purposes;
• Modify or create derivative works from our materials; or
• Remove or alter any copyright notices or branding.
Mint Nutrition Ltd reserves all rights not expressly granted. Breach of these intellectual property terms may result in legal action.
12. Limitation of Liability
12.1 Liability We Cannot Exclude
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes:
• Liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;
• Liability for fraud or fraudulent misrepresentation; or
• Any other liability that cannot be excluded or limited by law.
12.2 Consumer Clients
Subject to clause 12.1, our services are intended for personal, domestic, and private use. You agree not to use our services for any commercial or business purposes. We are not liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of our services.
12.3 General Limitation
Subject to clause 12.1, Mint Nutrition Ltd’s total liability to you in connection with any services shall not exceed the total amount paid by you for the specific service giving rise to the claim.
We are not responsible for the content of any third-party websites that may be linked to from our website or communications, or for the consequences of following advice provided by third parties.
13. General Complaints Procedure
Mint Nutrition Ltd takes all complaints seriously and is committed to resolving concerns promptly and professionally.
If you are dissatisfied with any aspect of our service, please contact us in the first instance at:
Email: office@mintnutrition.co.uk, by post, or through our website contact form
Subject line: Formal Complaint
Please include: your name, contact details, booking reference (if applicable),
a clear description of your complaint, and the outcome you are seeking.
We will acknowledge your complaint within 5 working days and aim to provide a full response within 20 working days.
If you remain dissatisfied following our internal complaints process, you may raise a concern with the British Dietetic Association (BDA) at www.bda.uk.com/about-dietetics/what-is-dietitian/raising-concerns.html.
If your concern relates to the professional conduct of a Registered Dietitian. The HCPC’s Fitness to Practise process can be accessed at www.hcpc-uk.org.
For concerns relating to data protection, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
Data protection complaints specifically follow a different timescale to general service complaints — see our Data Protection Complaints Procedure on our website for full details.
For general consumer disputes, you may also seek advice from Citizens Advice (www.citizensadvice.org.uk) or contact your local Trading Standards office.
14. Governing Law and Jurisdiction
Mint Nutrition Ltd is a limited company registered in the United Kingdom
• For clients resident in England and Wales: these Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
• For clients resident in Scotland: these Terms are governed by Scottish law to the extent required, and disputes may be referred to the Scottish courts.
• For clients resident in Northern Ireland: these Terms are governed by the laws of England and Wales, and any disputes may be resolved in the courts of Northern Ireland where applicable.
Notwithstanding the above, nothing in these Terms affects your statutory rights as a consumer, which are preserved by the law applicable in your country of residence within the United Kingdom.
15. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website and, where changes are material, we will notify existing clients by email. Continued use of our services following notification of changes constitutes acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and shall not affect the validity or enforceability of the remaining provisions.
17. Entire Agreement
These Terms, together with our Privacy Policy and any specific service agreement entered into with you, constitute the entire agreement between Mint Nutrition Ltd and you in relation to the services. They supersede all previous representations, agreements, or understandings between us, whether written or oral.
18. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Mint Nutrition Ltd
Email: office@mintnutrition.co.uk
Website: www.mintnutrition.co.uk
LEGAL NOTICE
These Terms and Conditions have been written for Mint Nutrition Ltd to reflect UK law as at July 2026. Regulation: HCPC | Data Protection: UK GDPR / DPA 2018 | Consumer Rights: Consumer Rights Act 2015 / Consumer Contracts Regulations 2013
Version 1.1, 2026.
2. Clinical Standards & HCPC
Healthcare guidance from Mint Nutrition is upheld by the highest UK professional regulations. Our dietitians are fully registered with the Health and Care Professions Council (HCPC) and are active members of the British Dietetic Association (BDA). Both of us uphold total professional integrity and clinical care in every session.
3. Scope of Practice
While our dietetic guidance draws on collective clinical mastery and 50 years of NHS practice, it does not constitute a medical diagnosis. We advise patients to keep in close contact with their doctors alongside the specialist IBS support programmes provided by our dietitians.
4. Content Ownership
All clinical toolkits, symptom logs, and science-led resources shared during consultations are the property of Mint Nutrition and are intended for the private use of our clients only.
MINT NUTRITION LTD PRIVACY POLICY
MINT NUTRITION LTD
Privacy Policy
Version 1.4 | Effective Date: July 2026
Last Reviewed: September 2026 (Google Gemini added as primary AI clinical scribe; Heidi Health/Doxy.me retained as fallback; clarified that post-appointment reports are not routinely shared with GPs; data protection complaints wording added; clinical record retention clarified as 8 years for all clients) | Next Review Due: July 2027
1. Introduction and Who We Are
This Privacy Policy sets out how Mint Nutrition Ltd (“Mint Nutrition”, “we”, “us”, “our”) collects, uses, stores and protects the personal information you provide to us. We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner.
Mint Nutrition Ltd is a private limited company registered in England and Wales.
Company Registration Number: 17077176
Registered Office: 91 Fordwich Rise, Hertford, SG14 2DF.
Website: www.mintnutrition.co.uk
We provide services to clients throughout all four nations of the United Kingdom: England, Scotland, Wales and Northern Ireland.
We are registered as Data Controllers with the Information Commissioner’s Office (ICO).
ICO Registration Number: ZC199688
ICO Website: www.ico.org.uk | Helpline: 0303 123 1113
Our nominated Data Protection Contact is:
• Email: office@mintnutrition.co.uk
This policy is effective from July 2026 and is regularly reviewed and updated. We will notify you of any material changes.
2. Our Legal and Professional Framework
As Registered Dietitians regulated by the Health and Care Professions Council (HCPC), we are legally required to maintain your confidentiality and protect your personal data. Our data handling practices are governed by the following legislation and professional standards:
• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018 (DPA 2018)
• Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
• Common Law Duty of Confidentiality
• HCPC Standards of Conduct, Performance and Ethics (effective 1 September 2024) in particular Standard 5 (Respect Confidentiality) and Standard 10 (Keep Records of Your Work)
• British Dietetic Association (BDA) Record Keeping Guidance
3. Definitions
In this policy, the following terms have the following meanings:
Cookie:
a small file placed on your computer or device by our website when you visit certain parts of it or use certain features.
Data Controller:
the entity (Mint Nutrition Ltd) that determines the purposes and means of processing personal data.
Data Subject:
a natural, identifiable person — in most cases, our clients or website visitors.
Personal Data:
any data which identifies or can identify a natural person, as defined in the UK GDPR and DPA 2018, including name, address, email address, telephone number, and so on.
Special Category Data:
personal data that is particularly sensitive, including health and medical information. Health data is specifically defined in Article 4(15) of the UK GDPR as ‘personal data related to the physical or mental health of a natural person’. As a dietetic practice, virtually all clinical data we hold will constitute Special Category Data and is subject to additional safeguards. Source: ICO, ico.org.uk.
Processing:
any operation performed on personal data, including collection, recording, storage, use, disclosure or deletion.
4. What Personal Data We Collect
4.1 Information You Provide Directly
When you use our services, contact us, or visit our website, we may collect the following categories of personal data:
• Full name, date of birth, gender
• Contact details: postal address, email address, telephone number(s)
• GP details and relevant healthcare professional contacts
• Current and past medical and dietary history
• Current medications and supplements
• Body measurements, weight and lifestyle information
• Dietary assessment information, food diaries and symptom diaries
• Relevant social and demographic data
• Payment and billing information (processed via secure third-party payment processors)
4.2 Information Collected Automatically (Website)
When you visit our website, we may automatically collect technical information including:
• Internet Protocol (IP) address
• Browser type and version
• Time zone setting
• Operating system and platform
• Pages visited and length of visit
• Referral source
4.3 Information From Social Media
If you contact us or interact with us through social media channels such as Instagram or Facebook, we may collect information you make publicly available or share with us through those platforms. Please also review the relevant privacy policies of these social media platforms as these platforms have their own data practices over which we have no control.
5. Our Lawful Basis for Processing Your Personal Data
Under UK GDPR Article 6, we must have a lawful basis for processing your personal data. For most of our clinical and business activities, we rely on the following lawful bases:
• Performance of a contract (Article 6(1)(b)): to provide the dietetic consultations and services you have engaged us for.
• Legal obligation (Article 6(1)(c)): to comply with our legal and professional obligations as HCPC-registered Dietitians.
• Legitimate interests (Article 6(1)(f)): for example, to maintain records of our practice, manage our business, and improve our services, where these interests are not overridden by your interests or rights.
• Consent (Article 6(1)(a)): for optional marketing communications, where we will always ask for your explicit consent.
Because health and dietary information constitutes Special Category Data under UK GDPR Article 9, we additionally rely on:
• Article 9(2)(h) — processing necessary for the purposes of preventive or occupational medicine, the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment, or the management of health or social care systems, under Article 9(3). This requires processing to be carried out by a health professional subject to a professional obligation of secrecy. As HCPC-registered Dietitians, we meet this requirement. Source: ICO, ico.org.uk.
• Schedule 1, Part 1, DPA 2018: health or social care purposes carried out by a health professional.
6. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
• To deliver dietetic consultations, care packages, and follow-up services to you
• To carry out clinical assessment and develop personalised dietary plans
• To maintain accurate professional clinical records in line with BDA Record Keeping Guidance
• To record and transcribe some 1:1 consultations using Gemini, an AI clinical scribe, with your consent; your dietitian uses the transcript to prepare your clinical notes, after which both the recording and the transcript are deleted in line with the Mint Nutrition Record Retention and Disposal Policy. In the rare event our primary video platform is unavailable, we may instead use Doxy.me as our video consultation platform with Heidi Health as the AI clinical scribe, under the same consent and deletion approach
• To deal with your enquiry if you complete our contact or booking form
• To provide you with downloadable resources e.g. meal plans, e-booklets and online courses you have purchased
• To process payment for services
• To comply with our professional regulatory obligations to the HCPC
• To send you appointment reminders and follow-up communications relating to your care
• To send you marketing communications (only with your explicit consent, and you may withdraw this at any time)
• To improve our website and services
7. Where and How We Store Your Personal Data
We are committed to ensuring your information is held securely. The following measures are in place:
• Our website is hosted by Wix.com. Wix servers are located in Europe and the United States. No client clinical records are stored directly on our website.
• Clinical records are held in a GDPR-compliant electronic system: Google Workspace Business Suite.
• Laptops and devices are password-protected
• Documents containing personal data are password-protected
• Video consultations are conducted via a secure, encrypted platform: Google Meet for Google Workspace Business Suite (GDPR-compliant)
8. How Long We Keep Your Personal Data
We retain your personal data only for as long as is necessary for the purposes for which it was collected, in line with our legal and professional obligations.
We will retain clinical records for eight (8) years from the date of last contact, wherever in the UK you live, in line with the NHS Records Management Code of Practice and BDA guidance for private practice records. Clinical records relating to children and young individuals residing in the UK are retained until the individual reaches their 25th birthday, or up to their 26th birthday where care was provided at age 17.
We may also be obligated to retain records for longer periods in accordance with our professional indemnity insurers’ requirements.
Marketing data: Retained until you withdraw consent or request deletion.
Website data / cookies: Retained as described in Section 11 (Cookies).
After the applicable retention period, your personal data will be securely deleted or anonymised.
9. Your Rights Under UK GDPR
As a data subject under UK GDPR and the DPA 2018, you have the following rights. These apply across all four nations of the United Kingdom. Source: ICO, ico.org.uk.
9.1 Right to Be Informed
You have the right to be told how we use your personal data. This Privacy Policy fulfils that obligation.
9.2 Right of Access (Subject Access Request)
You have the right to request a copy of the personal data we hold about you. Requests should be made in writing to: office@mintnutrition.co.uk. We will respond within one month of receipt.
9.3 Right to Rectification
You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you. Contact us at: office@mintnutrition.co.uk
9.4 Right to Erasure (‘Right to Be Forgotten’)
You also have the right to request erasure of your data; however, this right is not absolute, and we may need to retain clinical records where this is necessary for the provision of healthcare, or for the establishment, exercise, or defence of legal claims.
9.5 Right to Restrict Processing
You may ask us to restrict the processing of your personal data in certain circumstances, for example whilst we investigate a dispute about accuracy.
9.6 Right to Data Portability
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another data controller.
9.7 Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately.
9.8 Rights Related to Automated Decision-Making
We do not make decisions about your care solely through automated means. All clinical decisions involve meaningful input from our Registered Dietitians.
9.9 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without detriment. This does not affect the lawfulness of processing carried out before your withdrawal.
To exercise any of these rights, please contact us at: office@mintnutrition.co.uk. We will acknowledge all requests within 72 hours and respond within one month (extendable to three months for complex requests).
If you are unhappy with how we have handled your personal data, you can complain to us as well as to the Information Commissioner’s Office (ICO). Please email office@mintnutrition.co.uk or see our Data Protection Complaints Procedure on our website, and we will acknowledge your complaint within 5 working days. If you are not satisfied with our response, you also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk | Helpline: 0303 123 1113.
10. Disclosure of Your Personal Data
We treat your personal data as strictly confidential, in accordance with our HCPC obligations under Standard 5 (Respect Confidentiality). We will not share your personal data with third parties except in the following circumstances:
• With your GP or other relevant healthcare professionals, where you have given explicit written consent for us to do so.
• In exceptional circumstances, without your consent, where we have a legal duty to disclose, or where disclosure is necessary to prevent serious harm to you or to others (e.g. safeguarding concerns). We will always aim to inform you before making such a disclosure unless doing so would put you or others at risk.
• With third-party service providers who act as Data Processors on our behalf (e.g. clinical records software, video consultation platforms, payment processors), subject to appropriate data processing agreements ensuring UK GDPR compliance.
• With a prospective buyer or seller in the event of a business sale or asset transfer, in which case we would notify you in advance and take steps to ensure your data remains protected.
• Where we are under a legal obligation to disclose or share your personal data, for example to comply with a court order or law enforcement request.
Please note: any written report, summary or intervention plan you receive following a consultation is provided to you directly. We do not routinely send a copy of this report to your GP or any other healthcare professional. It is your responsibility to share this report with your GP, or any other relevant healthcare professional, should you wish to do so.
We will never sell your personal data to third-party marketing companies.
11. Cookies
Our website uses cookies in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR. Cookies are small files placed on your computer or device when you visit our website.
We use the following types of cookie:
• Strictly Necessary Cookies: essential for the operation of our website, such as enabling navigation and accessing secure areas.
• Analytics Cookies: help us to understand how visitors use our website (e.g. which pages are visited most frequently) so that we can improve it. These may include cookies provided by tools such as Google Analytics.
• Functionality Cookies: enable us to provide enhanced features and personalisation.
• Session Cookies: temporary cookies that expire when you close your browser.
• Persistent Cookies: remain on your device for a set period.
Our website is hosted by Wix.com. For full details of the cookies Wix places, please refer to: https://support.wix.com/en/article/cookies-and-your-wix-site
When you first visit our website, you will be shown a cookie consent banner. You may choose to accept or decline non-essential cookies. Please note that declining certain cookies may affect the functionality of our website.
12. International Data Transfers
Our website is hosted by Wix.com, whose servers are located in both Europe and the United States. As a result, some of your technical data (such as IP addresses collected during website visits) may be transferred outside the United Kingdom.
Wix.com has implemented appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection law. We encourage you to review Wix’s Privacy Policy at www.wix.com/about/privacy for further information.
Clinical records, appointment data, and other personal information processed via Google Workspace are stored at rest within the European Economic Area (EEA), configured via Google's data region controls. Transfers of personal data from the UK to the EEA are covered by the UK Government's adequacy regulations, which treat all EEA member states as offering an adequate level of data protection. This means no additional safeguards, such as Standard Contractual Clauses, are required for this transfer.
As Google is a US-headquartered provider, in limited circumstances Google may be required to disclose data in response to valid legal process issued by US authorities, regardless of where the data is stored. We keep this under review as part of our data protection practices.
Mailchimp, our email marketing platform, is provided by Intuit Inc., a US-headquartered company. We are currently reviewing Mailchimp's data storage location settings and applicable transfer safeguards, and will update this policy with confirmed details in due course. Only your name and email address are processed via Mailchimp for marketing purposes; no clinical or health information is held on this platform.
We do not use any other third-party processor that stores clinical health records outside the UK or EEA.
13. Third-Party Platforms and Links
Our website and communications may contain links to third-party websites (such as but not limited to Instagram and Facebook). These websites have their own privacy policies, which we do not control. We encourage you to read those policies before submitting any personal data to those sites. Mint Nutrition Ltd accepts no responsibility or liability for the privacy practices of third-party websites.
We may use the following types of third-party service providers in delivering our services:
• Video consultation platform: Google Workspace Business Suite/Doxy.me
• Clinical records and practice management software: Google Workspace Business Suite
• Payment processing: Wix Payments
• Email communications: Google Workspace Business Suite
• Marketing and newsletter platform: Mailchimp
• Downloadable resources platform: Wix Stores
• AI consultation transcription: Google Gemini (primary) and Heidi Health (fallback). We use Google Gemini (via Google Workspace and Google Meet), an AI clinical scribe, to record and transcribe some 1:1 consultations, so your dietitian can focus on the conversation rather than note-taking. In the rare event our video platform is unavailable, we may instead use Doxy.me as our video consultation platform with Heidi Health as the AI clinical scribe, under the same approach described here. We will always ask for your consent before recording, whichever tool is used. If you do not consent, no transcription service will be used and your consultation will be documented manually instead, with no effect on your care. Google Gemini processes and hosts data within the European Union, in line with the UK's data protection adequacy regulations; Heidi Health processes and hosts data on UK-based servers. Both act as our data processor under a signed Data Processing Agreement. Once your dietitian has used the transcript to prepare your clinical notes, both the audio recording and the transcript are deleted; only your dietitian's clinical notes are retained in your record. Any other generative AI tool we use for general business or administrative tasks that does not involve your personal data will be listed in our internal Approved AI Tools Register; no such tool is used with your personal data.
All third-party processors we engage are required to handle your data in a manner consistent with UK GDPR. Where required, we have Data Processing Agreements in place.
14. Marketing Communications
We will only contact you for marketing purposes (for example, to tell you about new services, resources, courses or promotions) if you have given us your explicit consent to do so.
You may withdraw your consent to marketing at any time by:
• Clicking the ‘unsubscribe’ link in any marketing email
• Emailing us at: office@mintnutrition.co.uk
Withdrawing marketing consent will not affect the delivery of clinical services you have engaged us for.
15. Data Security and Breach Notification
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures, including:
• Password protection of all devices and documents
• Secure, encrypted video consultation platforms
• GDPR-compliant clinical records software
• Restricted access to personal data on a need-to-know basis
• Regular review of our security practices
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach, in accordance with Article 33 of the UK GDPR. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.
As required by BDA Record Keeping Guidance, we maintain a record of any data protection breaches. Source: BDA, bda.uk.com.
16. Children’s Data
Our services are primarily directed at adults aged 18 and over. We do not knowingly collect personal data from children under the age of 13 without appropriate parental or guardian consent. If you believe we have inadvertently collected data from a child without appropriate consent, please contact us immediately at office@mintnutrition.co.uk and we will take prompt steps to delete that data.
Where we are engaged to provide services in relation to a child (under 18), we will obtain appropriate consent from a parent or legal guardian and will handle that data with particular care.
17. Changes to This Privacy Policy
We review this Privacy Policy regularly and will update it when necessary, for example following changes in law, regulatory guidance, or our business practices. The current version will always be available on our website at www.mintnutrition.co.uk
Where changes are material, we will notify you by email (if we hold your correct contact details) or by posting a prominent notice on our website prior to the change taking effect.
18. How to Contact Us or Make a Complaint
If you have any questions about this Privacy Policy, or wish to exercise any of your data subject rights, please contact our Data Protection Contact:
• Email: office@mintnutrition.co.uk
We aim to respond to all enquiries within 72 hours and to resolve all requests within one month.
You can make a data protection complaint to us at any time by emailing office@mintnutrition.co.uk; our Data Protection Complaints Procedure is available on our website, and we will acknowledge your complaint within 5 working days. If you are not satisfied with how we have handled your query or complaint, you also have the right to complain to the Information Commissioner’s Office (ICO):
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Please note that the ICO is the supervisory authority for data protection in the United Kingdom, covering all four nations: England, Scotland, Wales and Northern Ireland.
Document Information and Sources
This Privacy Policy has been prepared with reference to the following sources:
• UK General Data Protection Regulation (UK GDPR) — retained in UK law following the UK’s departure from the EU
• Data Protection Act 2018 (DPA 2018) — legislation.gov.uk
• Privacy and Electronic Communications (EC Directive) Regulations 2003
• Information Commissioner’s Office (ICO) guidance on privacy notices and transparency: ico.org.uk
• ICO guidance on health information and special category data: ico.org.uk
• ICO guidance on transparency in health and social care (published April 2024): ico.org.uk
• NHS England Digital — Protecting Patient Data: digital.nhs.uk
• HCPC Standards of Conduct, Performance and Ethics (effective 1 September 2024): hcpc-uk.org
• BDA Record Keeping Guidance — record retention periods: bda.uk.com
Wix.com Privacy Policy
Version 1.4, 2026.
Legal Notice
Disclaimers
The details featured on this Mint Nutrition website are for educational use and do not replace formal medical intervention. While our dietitians are HCPC registered, this content is not for self-diagnosis or preventing disease without professional consultation.
Always consult a doctor regarding medical concerns. Do not overlook professional medical guidance due to information accessed here. Our dietitians do not promise specific health results, as individual responses to diet changes differ.
By browsing this site, you agree that Mint Nutrition is not responsible for any outcomes related to the use of this info. Our dietitians ensure clinical data is current and verified, yet we offer no warranties regarding the absolute completeness of the site content.